Issue injecting Combo Meals

Incident Report for QikServe

Resolved

This incident has been resolved.

Posted Jan 11, 2024 - 12:07 GMT

Monitoring

An issue was identified for Kiosk customers on Simphony POS that resulted in combo meals were injected twice to POS. Customers were also double charged.

The issue lasted from 14:30 until 16:20 GMT.

The issue has been resolved and we will continue monitoring the platform.

We apologise for the inconvenience but please don't hesitate to reach out to your account manager or support@qikserve.com.

Posted Jan 10, 2024 - 16:22 GMT

This incident affected: Guest Facing Applications - EMEA platform (Kiosk - EMEA) and Guest Facing Applications- US platform (Kiosk- US).