The incident has now been resolved and all services, including the Datasym and Sharp POS integrations, are now functioning normally.
Please contact us at firstname.lastname@example.org
if you're still experiencing any issues, or if you need any more help.
Jan 24, 22:52 GMT
The required changes have now successfully been deployed; the Platform is functioning normally, and service has been fully restored. The exception to this continues to be Sharp and Datasym POS, which we expect to be restored by 4am tomorrow.
We will continue to monitor the situation throughout the day, but we don't expect any further interruptions at this point.
If you continue experiencing issues, please contact email@example.com
Jan 24, 16:19 GMT
Unfortunately due to ongoing issues on our Platform today, our Engineering team will have to urgently deploy some changes to the Platform. During this time, the Platform will be completely unavailable.
We aim to complete these changes within the next 2 hours.
We are very sorry for the inconvenience this is causing customers and guests. Please contact firstname.lastname@example.org
if there's anything we can help with.
Jan 24, 15:00 GMT
We are currently investigating this issue.
Jan 24, 12:48 GMT
We are continuing to monitor for any further issues.
Jan 24, 12:44 GMT
Monitoring - All services are back up and running as expected with the exception of Sharp and Datasym POS. We will keep monitoring the situation, but please get in touch with email@example.com
should you continue to experience any issues.
Jan 24, 10:48 GMT
We continue investigating the issue. Our sincere apologies for the inconvenience this may be causing our customers and their guests.
Jan 24, 09:44 GMT
We are currently seeing degraded performance in the EMEA environment of our platform. We are investigating the issue.
Jan 24, 08:42 GMT