All Systems Operational

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Welcome to the QikServe status page. Information covering our platform, services and general notices will be displayed here. You can receive the latest updates directly to your inbox, mobile phone or messaging service just by clicking the blue Subscribe button above.

Common Services Operational
90 days ago
99.9 % uptime
Today
Store Dashboard - https://app.preoday.com ? Operational
90 days ago
99.9 % uptime
Today
Orders Dashboard & Printer application - https://orders.preoday.com ? Operational
90 days ago
99.9 % uptime
Today
Email Services ? Operational
90 days ago
99.9 % uptime
Today
Guest Facing Applications Operational
90 days ago
99.9 % uptime
Today
Web Application - https://menus.preoday.com ? Operational
90 days ago
99.9 % uptime
Today
Mobile Applications ? Operational
90 days ago
99.9 % uptime
Today
Pay at Table Services - https://pay.preoday.com ? Operational
90 days ago
99.9 % uptime
Today
Open Check Services - https://qikorder.preoday.com ? Operational
90 days ago
99.9 % uptime
Today
Kiosk Operational
90 days ago
100.0 % uptime
Today
Kiosk API ? Operational
90 days ago
100.0 % uptime
Today
Integrations Operational
90 days ago
99.9 % uptime
Today
Point of Sale Integrations ? Operational
90 days ago
99.81 % uptime
Today
Payment Integrations ? Operational
90 days ago
99.9 % uptime
Today
Other Integrations ? Operational
90 days ago
99.9 % uptime
Today
Stripe API Operational
Point of Sale - Oracle Operational
90 days ago
100.0 % uptime
Today
3rd Party Services Operational
Service Desk Email Requests Operational
Customer Support Call Routing Operational
US Platform Operational
90 days ago
100.0 % uptime
Today
US Platform ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Jan 27, 2022

No incidents reported today.

Jan 26, 2022

No incidents reported.

Jan 25, 2022

No incidents reported.

Jan 24, 2022
Resolved - The incident has now been resolved and all services, including the Datasym and Sharp POS integrations, are now functioning normally.

Please contact us at support@qikserve.com if you're still experiencing any issues, or if you need any more help.
Jan 24, 22:52 GMT
Monitoring - The required changes have now successfully been deployed; the Platform is functioning normally, and service has been fully restored. The exception to this continues to be Sharp and Datasym POS, which we expect to be restored by 4am tomorrow.

We will continue to monitor the situation throughout the day, but we don't expect any further interruptions at this point.

If you continue experiencing issues, please contact support@qikserve.com.
Jan 24, 16:19 GMT
Identified - Unfortunately due to ongoing issues on our Platform today, our Engineering team will have to urgently deploy some changes to the Platform. During this time, the Platform will be completely unavailable.
We aim to complete these changes within the next 2 hours.

We are very sorry for the inconvenience this is causing customers and guests. Please contact support@qikserve.com if there's anything we can help with.
Jan 24, 15:00 GMT
Investigating - We are currently investigating this issue.
Jan 24, 12:48 GMT
Update - We are continuing to monitor for any further issues.
Jan 24, 12:44 GMT
Monitoring - Monitoring - All services are back up and running as expected with the exception of Sharp and Datasym POS. We will keep monitoring the situation, but please get in touch with support@qikserve.com should you continue to experience any issues.
Jan 24, 10:48 GMT
Update - We continue investigating the issue. Our sincere apologies for the inconvenience this may be causing our customers and their guests.
Jan 24, 09:44 GMT
Investigating - We are currently seeing degraded performance in the EMEA environment of our platform. We are investigating the issue.
Jan 24, 08:42 GMT
Completed - The scheduled maintenance has been completed.
Jan 24, 04:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 24, 02:00 GMT
Scheduled - QikServe will be performing system maintenance on Monday, 24th of January, between 2am and 4am UTC.

All services provided by QikServe will be unavailable during the maintenance window. We have taken every appropriate measure to minimise the duration and impact of this maintenance and do not foresee any ongoing issues as a result.
Jan 18, 15:44 GMT
Jan 23, 2022

No incidents reported.

Jan 22, 2022

No incidents reported.

Jan 21, 2022
Resolved - This issue has now been fully resolved and all systems are working as expected. We are sorry for any inconvenience this may have caused.
Jan 21, 12:07 GMT
Investigating - We are currently investigating issues affecting card payments on our Pay at Table solution. Apple Pay, Google Pay and Gift card payments are not affected.
Jan 21, 10:45 GMT
Jan 20, 2022

No incidents reported.

Jan 19, 2022
Completed - The scheduled maintenance has been completed.
Jan 19, 11:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 19, 09:00 GMT
Scheduled - QikServe will be performing system maintenance starting at 4am EST // 9am UTC.

All services provided by QikServe will be unavailable during the maintenance window. We have taken every appropriate measure to minimise the duration and impact of this maintenance and do not foresee any ongoing issues as a result.
Jan 12, 15:53 GMT
Jan 18, 2022

No incidents reported.

Jan 17, 2022

No incidents reported.

Jan 16, 2022

No incidents reported.

Jan 15, 2022

No incidents reported.

Jan 14, 2022

No incidents reported.

Jan 13, 2022

No incidents reported.