tag:status.qikserve.net,2005:/historyQikServe Status - Incident History2024-03-29T05:23:51+00:00QikServetag:status.qikserve.net,2005:Incident/199115312024-02-05T14:30:09+00:002024-02-05T14:30:09+00:00Scheduled Maintenance- GFC EMEA platform<p><small>Feb <var data-var='date'> 5</var>, <var data-var='time'>14:30</var> GMT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'> 5</var>, <var data-var='time'>14:00</var> GMT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'> 5</var>, <var data-var='time'>11:07</var> GMT</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance on 5th February from 14:00PM UTC to 14:30PM UTC. Access to the Guest Facing Content service (GFC) may not be available during this period. We do not expect downtime on other services<br /><br />We have taken every appropriate measure to minimise the duration and impact of this maintenance and do not foresee any issues as a result.<br /><br />If you have any questions, please contact the team at support@qikserve.com.</p>tag:status.qikserve.net,2005:Incident/198943602024-02-05T13:01:36+00:002024-02-05T13:01:36+00:00Scheduled Maintenance- GFC US platform<p><small>Feb <var data-var='date'> 5</var>, <var data-var='time'>13:01</var> GMT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'> 5</var>, <var data-var='time'>12:30</var> GMT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'> 2</var>, <var data-var='time'>12:30</var> GMT</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance on 5th February from 12:30PM UTC to 13:00PM UTC. Access to the Guest Facing Content service (GFC) may not be available during this period. We do not expect downtime on other services<br /><br />We have taken every appropriate measure to minimise the duration and impact of this maintenance and do not foresee any issues as a result.<br /><br />If you have any questions, please contact the team at support@qikserve.com.</p>tag:status.qikserve.net,2005:Incident/198943732024-02-05T11:00:40+00:002024-02-05T11:00:40+00:00Scheduled Maintenance- GFC EMEA platform<p><small>Feb <var data-var='date'> 5</var>, <var data-var='time'>11:00</var> GMT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'> 5</var>, <var data-var='time'>10:31</var> GMT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'> 2</var>, <var data-var='time'>16:04</var> GMT</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance on 5th February from 10:30AM UTC to 11:00AM UTC. Access to the Guest Facing Content service (GFC) may not be available during this period. We do not expect downtime on other services<br /><br />We have taken every appropriate measure to minimise the duration and impact of this maintenance and do not foresee any issues as a result.<br /><br />If you have any questions, please contact the team at support@qikserve.com.</p>tag:status.qikserve.net,2005:Incident/198765512024-01-31T15:16:33+00:002024-01-31T15:16:33+00:00Issue accessing EMEA kiosk<p><small>Jan <var data-var='date'>31</var>, <var data-var='time'>15:16</var> GMT</small><br><strong>Resolved</strong> - Between 14:31 to 14:39 UTC users of EMEA kiosk were not able to access the services and saw a "Service Unavailable" message.<br /><br />The issue has since been resolved and incident report including further detail will be made available.</p>tag:status.qikserve.net,2005:Incident/198066622024-01-23T18:06:59+00:002024-01-23T18:06:59+00:00Degraded Performance- EMEA Kiosk<p><small>Jan <var data-var='date'>23</var>, <var data-var='time'>18:06</var> GMT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan <var data-var='date'>23</var>, <var data-var='time'>16:14</var> GMT</small><br><strong>Monitoring</strong> - A fix has been implemented and guest-facing content has been restored. <br /> <br />This incident has been identified as resolved and we will continue monitoring.<br /> <br />We apologise for the inconvenience this has caused.</p><p><small>Jan <var data-var='date'>23</var>, <var data-var='time'>15:49</var> GMT</small><br><strong>Update</strong> - Update: As previously reported, some customers experienced issues with injecting orders. This issue has now been resolved and orders are injecting as normal. <br /> <br />We are continuing to investigate the issue whereby guest-facing content (item name, images, descriptions) are not showing.<br /> <br />We apologise for the inconvenience and will provide an update within the next 30 minutes</p><p><small>Jan <var data-var='date'>23</var>, <var data-var='time'>15:11</var> GMT</small><br><strong>Update</strong> - Update: The technical team are continuing to investigate the degraded performance.<br /> <br />We apologise for the inconvenience and will provide an update within the next 30 minutes</p><p><small>Jan <var data-var='date'>23</var>, <var data-var='time'>14:42</var> GMT</small><br><strong>Investigating</strong> - Our kiosk customers are experiencing degraded performance, occasionally resulting in issues with order injection.<br /><br />Our technical team is investigating the issue.<br /><br />We apologise for the inconvenience and will send an update again in the next 30 minutes.</p>tag:status.qikserve.net,2005:Incident/196691562024-01-11T12:07:58+00:002024-01-11T12:07:58+00:00Issue injecting Combo Meals<p><small>Jan <var data-var='date'>11</var>, <var data-var='time'>12:07</var> GMT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan <var data-var='date'>10</var>, <var data-var='time'>16:22</var> GMT</small><br><strong>Monitoring</strong> - An issue was identified for Kiosk customers on Simphony POS that resulted in combo meals were injected twice to POS. Customers were also double charged. <br /> <br />The issue lasted from 14:30 until 16:20 GMT.<br /> <br />The issue has been resolved and we will continue monitoring the platform. <br /> <br />We apologise for the inconvenience but please don't hesitate to reach out to your account manager or support@qikserve.com.</p>tag:status.qikserve.net,2005:Incident/193792792023-12-08T20:29:14+00:002023-12-08T20:29:14+00:00Degraded performance<p><small>Dec <var data-var='date'> 8</var>, <var data-var='time'>20:29</var> GMT</small><br><strong>Resolved</strong> - Following the monitoring period we have marked this incident as resolved.<br /><br />As part of the fix we have temporarily disabled Tag Actions (https://help.qikserve.com/knowledge/tags) being used on weborders and mobile apps. We will aim to re-enable this feature very soon.</p><p><small>Dec <var data-var='date'> 8</var>, <var data-var='time'>19:23</var> GMT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Dec <var data-var='date'> 8</var>, <var data-var='time'>19:09</var> GMT</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented. We will send an update again within the next 30 minutes.</p><p><small>Dec <var data-var='date'> 8</var>, <var data-var='time'>18:37</var> GMT</small><br><strong>Investigating</strong> - We are experiencing degraded performance of all web and some kiosk channels and are investigating the issue. We apologise for the inconvenience and will send an update again in the next 30 minutes.</p>tag:status.qikserve.net,2005:Incident/191093522023-12-04T05:00:26+00:002023-12-04T05:00:26+00:00Scheduled Maintenance- EMEA platform<p><small>Dec <var data-var='date'> 4</var>, <var data-var='time'>05:00</var> GMT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Dec <var data-var='date'> 4</var>, <var data-var='time'>02:00</var> GMT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Nov <var data-var='date'>13</var>, <var data-var='time'>16:54</var> GMT</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance on 4th December 2023 from 2:00AM GMT to 5:00AM GMT. QikServe services may not be available during this period.<br /><br />We have taken every appropriate measure to minimise the duration and impact of this maintenance and do not foresee any issues as a result.<br /><br />If you have any questions, please contact the team at support@qikserve.com.</p>tag:status.qikserve.net,2005:Incident/191093382023-11-20T11:01:09+00:002023-11-20T11:01:09+00:00Scheduled Maintenance - US platform<p><small>Nov <var data-var='date'>20</var>, <var data-var='time'>11:01</var> GMT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Nov <var data-var='date'>20</var>, <var data-var='time'>08:01</var> GMT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Nov <var data-var='date'>13</var>, <var data-var='time'>16:52</var> GMT</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance on November 20th 2023 from 3:00AM EST to 6:00AM EST. QikServe services may not be available during this period.<br /><br />We have taken every appropriate measure to minimise the duration and impact of this maintenance and do not foresee any issues as a result.<br /><br />If you have any questions, please contact the team at support@qikserve.com.</p>tag:status.qikserve.net,2005:Incident/188195892023-10-23T11:00:15+01:002023-10-23T11:00:15+01:00Kiosk Platform Maintenance [North America]<p><small>Oct <var data-var='date'>23</var>, <var data-var='time'>11:00</var> BST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Oct <var data-var='date'>23</var>, <var data-var='time'>08:00</var> BST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Oct <var data-var='date'>17</var>, <var data-var='time'>00:07</var> BST</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance during this time. Customers will not be able to order via kiosks, but kiosks will be operational again immediately after the maintenance window. <br /><br />We have taken every appropriate measure to minimise the duration and impact of this maintenance and do not foresee any issues as a result. <br /><br />If you have questions or issues, please contact the team at support@qikserve.com.</p>tag:status.qikserve.net,2005:Incident/188197342023-10-23T05:00:16+01:002023-10-23T05:00:16+01:00Kiosk Platform Maintenance [EMEA + APAC]<p><small>Oct <var data-var='date'>23</var>, <var data-var='time'>05:00</var> BST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Oct <var data-var='date'>23</var>, <var data-var='time'>02:01</var> BST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Oct <var data-var='date'>17</var>, <var data-var='time'>00:21</var> BST</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance during this time. Customers will not be able to order via kiosks, but kiosks will be operational again immediately after the maintenance window. <br /><br />We have taken every appropriate measure to minimise the duration and impact of this maintenance and do not foresee any issues as a result. <br /><br />If you have questions or issues, please contact the team at support@qikserve.com.</p>tag:status.qikserve.net,2005:Incident/185767342023-09-22T14:11:02+01:002023-09-22T14:26:03+01:00Issue with Email Services<p><small>Sep <var data-var='date'>22</var>, <var data-var='time'>14:11</var> BST</small><br><strong>Resolved</strong> - We encountered an issue with Email Services, which meant that emails sent via QikServe, such as order confirmation or order notifications were not being sent.<br /><br />The issue took place on 22nd September from approximately 9am BST and was resolved by 1pm BST. All emails have since been sent and are working as expected.</p>tag:status.qikserve.net,2005:Incident/176990492023-06-29T01:00:46+01:002023-06-29T01:00:46+01:00Scheduled Maintenance<p><small>Jun <var data-var='date'>29</var>, <var data-var='time'>01:00</var> BST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jun <var data-var='date'>29</var>, <var data-var='time'>00:00</var> BST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jun <var data-var='date'>27</var>, <var data-var='time'>14:10</var> BST</small><br><strong>Scheduled</strong> - QikServe will be performing system maintenance on Thursday 29th of June between 00:00 and 01:00 BST as required by our cloud services provider Amazon AWS.<br /><br />During this time, the following services will be unavailable:<br />- QikServe Payments Reporting<br />- Oracle POS (Simphony and RES) future ordering<br /><br />We have taken every appropriate measure to minimise the duration and impact of this maintenance and do not foresee any ongoing issues as a result.</p>tag:status.qikserve.net,2005:Incident/175037952023-06-07T18:13:07+01:002023-06-07T18:13:07+01:00Intermittent kiosk connectivity issue<p><small>Jun <var data-var='date'> 7</var>, <var data-var='time'>18:13</var> BST</small><br><strong>Resolved</strong> - We identified an issue that caused kiosks to intermittently lose connectivity to POS. Our technical team has already fixed the issue, but we sincerely apologise for the inconvenience this caused you and your guests.</p>tag:status.qikserve.net,2005:Incident/168380242023-04-19T08:31:10+01:002023-04-19T08:31:10+01:00Scheduled Maintenance - Kiosk Guest Facing Content<p><small>Apr <var data-var='date'>19</var>, <var data-var='time'>08:31</var> BST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Apr <var data-var='date'>19</var>, <var data-var='time'>08:00</var> BST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Apr <var data-var='date'>12</var>, <var data-var='time'>17:00</var> BST</small><br><strong>Scheduled</strong> - QikServe will be performing system maintenance on Wednesday 19 April, between 7:00 UTC and 7:30 UTC.<br /><br />During this time, some temporary minor disruption is possible to kiosk item images and / or multi-language content translations, but no other functionality will be affected.</p>tag:status.qikserve.net,2005:Incident/166307562023-04-05T10:00:14+01:002023-04-05T10:00:14+01:00Scheduled Maintenance - North America Web & App Services<p><small>Apr <var data-var='date'> 5</var>, <var data-var='time'>10:00</var> BST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Apr <var data-var='date'> 5</var>, <var data-var='time'>08:00</var> BST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>24</var>, <var data-var='time'>13:06</var> GMT</small><br><strong>Scheduled</strong> - QikServe will be performing system maintenance to North America Web & App services on Wednesday 5th of April, between 2:00am and 4:00am EST.<br /><br />QikServe North America services may become unavailable during this period. We have taken every appropriate measure to minimise the duration and impact of this maintenance and do not foresee any ongoing issues as a result.</p>tag:status.qikserve.net,2005:Incident/166307362023-03-29T11:00:09+01:002023-03-29T11:00:09+01:00Scheduled Maintenance - North America Kiosk Services<p><small>Mar <var data-var='date'>29</var>, <var data-var='time'>11:00</var> BST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>29</var>, <var data-var='time'>09:00</var> BST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>24</var>, <var data-var='time'>13:04</var> GMT</small><br><strong>Scheduled</strong> - QikServe will be performing system maintenance to North America Kiosk services on Wednesday 29th of March, between 4:00am and 6:00am EST.<br /><br />QikServe North America services may become unavailable during this period. We have taken every appropriate measure to minimise the duration and impact of this maintenance and do not foresee any ongoing issues as a result.</p>tag:status.qikserve.net,2005:Incident/164930692023-03-22T05:30:06+00:002023-03-22T05:30:06+00:00Scheduled Maintenance - EMEA Kiosk<p><small>Mar <var data-var='date'>22</var>, <var data-var='time'>05:30</var> GMT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>22</var>, <var data-var='time'>03:30</var> GMT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>14</var>, <var data-var='time'>12:17</var> GMT</small><br><strong>Scheduled</strong> - QikServe will be performing system maintenance to EMEA kiosk services on Wednesday 22nd of March, between 3:30am and 5:30am UTC.<br /><br />QikServe services may become unavailable during this period. We have taken every appropriate measure to minimise the duration and impact of this maintenance and do not foresee any ongoing issues as a result.</p>tag:status.qikserve.net,2005:Incident/164930252023-03-20T04:01:11+00:002023-03-20T04:01:11+00:00Scheduled Maintenance - EMEA Web & App Services<p><small>Mar <var data-var='date'>20</var>, <var data-var='time'>04:01</var> GMT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>20</var>, <var data-var='time'>02:00</var> GMT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>14</var>, <var data-var='time'>12:14</var> GMT</small><br><strong>Scheduled</strong> - QikServe will be performing system maintenance on Monday, 20th of March, between 2am and 4am UTC.<br /><br />QikServe services may become unavailable during this period. We have taken every appropriate measure to minimise the duration and impact of this maintenance and do not foresee any ongoing issues as a result.</p>tag:status.qikserve.net,2005:Incident/164242852023-03-11T19:06:30+00:002023-03-11T19:06:30+00:00Issue accessing Qikserve platform<p><small>Mar <var data-var='date'>11</var>, <var data-var='time'>19:06</var> GMT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'>10</var>, <var data-var='time'>21:07</var> GMT</small><br><strong>Monitoring</strong> - Latency has improved and all services are performing as expected. We continue to monitor the performance. We sincerely apologise for the inconvenience this has caused.</p><p><small>Mar <var data-var='date'>10</var>, <var data-var='time'>20:37</var> GMT</small><br><strong>Update</strong> - We have seen an improvement to latency, although the issue is ongoing and our team continue to investigate</p><p><small>Mar <var data-var='date'>10</var>, <var data-var='time'>19:54</var> GMT</small><br><strong>Investigating</strong> - The latency issue has not resolved as expected. We continue to investigate to seek a solution.</p><p><small>Mar <var data-var='date'>10</var>, <var data-var='time'>19:36</var> GMT</small><br><strong>Monitoring</strong> - Latency is steadily improving and we will continue to monitor for consistency. We expect full resolution shortly. We sincerely apologise for the inconvenience this has caused.</p><p><small>Mar <var data-var='date'>10</var>, <var data-var='time'>19:02</var> GMT</small><br><strong>Update</strong> - We are continuing to investigate the issue</p><p><small>Mar <var data-var='date'>10</var>, <var data-var='time'>18:41</var> GMT</small><br><strong>Investigating</strong> - We are currently investigating an issue causing latency across all web channels. We will update as we have more information.</p>tag:status.qikserve.net,2005:Incident/162358622023-02-22T18:03:19+00:002023-02-22T18:03:19+00:00Nested Sections not working<p><small>Feb <var data-var='date'>22</var>, <var data-var='time'>18:03</var> GMT</small><br><strong>Resolved</strong> - The incident has been resolved and nested sections are now working again as expected</p><p><small>Feb <var data-var='date'>22</var>, <var data-var='time'>16:28</var> GMT</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented</p><p><small>Feb <var data-var='date'>22</var>, <var data-var='time'>16:27</var> GMT</small><br><strong>Update</strong> - We are continuing to investigate this issue</p><p><small>Feb <var data-var='date'>22</var>, <var data-var='time'>15:21</var> GMT</small><br><strong>Investigating</strong> - We are currently investigating an issue whereby nested sections on order & pay are not loading</p>tag:status.qikserve.net,2005:Incident/160643902023-02-08T13:00:00+00:002023-02-08T14:39:14+00:00Issues accepting orders<p><small>Feb <var data-var='date'> 8</var>, <var data-var='time'>13:00</var> GMT</small><br><strong>Resolved</strong> - We encountered an issue that caused orders to be rejected by POS (or Order Screen) between 13:10 and 13:25 GMT today<br /><br />Once the issue was resolved, it is possible some customers may have been able to successfully place the same order twice. <br /><br />Please contact our customer support team on support@qikserve.com should you have any questions or need help rectifying these orders. <br /><br />We apologise for any inconvenience this may have caused you and your guests.</p>tag:status.qikserve.net,2005:Incident/160073242023-02-02T17:11:55+00:002023-02-02T17:11:55+00:00Orders for Tevalis-integrated stores being rejected<p><small>Feb <var data-var='date'> 2</var>, <var data-var='time'>17:11</var> GMT</small><br><strong>Resolved</strong> - The issue is now resolved - Tevalis orders are processing correctly.</p><p><small>Feb <var data-var='date'> 2</var>, <var data-var='time'>14:50</var> GMT</small><br><strong>Identified</strong> - We have been notified by Tevalis that some of their system functionality has been affected. They are currently working on resolving the issue. As a consequence, any QikServe orders for stores integrated with Tevalis POS systems will be rejected. Once the Tevalis issues are resolved, normal functionality will resume without the need for any action.<br /><br />For more information, please contact Tevalis directly.</p>tag:status.qikserve.net,2005:Incident/132846112022-11-17T17:27:00+00:002022-11-17T17:27:00+00:00Issue processing payments via the QikServe Payment Services<p><small>Nov <var data-var='date'>17</var>, <var data-var='time'>17:27</var> GMT</small><br><strong>Resolved</strong> - No further issues noted following monitoring.</p><p><small>Nov <var data-var='date'>17</var>, <var data-var='time'>16:25</var> GMT</small><br><strong>Monitoring</strong> - This issue has now been resolved but we continue to monitor the health of the service.<br /><br />We would like to apologise for the inconvenience caused. Please let us know if there’s anything else we can help you with by contacting us at support@qikserve.com</p><p><small>Nov <var data-var='date'>17</var>, <var data-var='time'>16:00</var> GMT</small><br><strong>Investigating</strong> - We are currently experiencing issues processing payments via the QikServe Payment Services. We are actively investigating the issue and will update this page with more information as this becomes available.<br /><br />We apologise for the inconvenience this causes.</p>tag:status.qikserve.net,2005:Incident/132081422022-11-17T08:54:30+00:002022-11-17T08:54:30+00:00Issue logging in to platform<p><small>Nov <var data-var='date'>17</var>, <var data-var='time'>08:54</var> GMT</small><br><strong>Resolved</strong> - No further issues noted following monitoring</p><p><small>Nov <var data-var='date'>16</var>, <var data-var='time'>14:25</var> GMT</small><br><strong>Monitoring</strong> - A fix has been implemented and users are able to log in, we will continue to monitor</p><p><small>Nov <var data-var='date'>16</var>, <var data-var='time'>14:24</var> GMT</small><br><strong>Investigating</strong> - We are currently investigating an issue whereby users are unable to log into online ordering platform.</p>